Welcome to Brilliant Result Cleaning Service

Brilliant Result Cleaning Service, provides their services to you subject to the following notices, terms, and conditions.

Links to Other Sites

Our web site may link to sites not maintained or related to Brilliant Result Cleaning Service. We provide these links as a service to our users. We do not sponsor or endorse these other sites and we have not reviewed the other sites. We are not responsible for the content of any other sites. You may access those other sites through the links at your own risk.

Privacy Policy

Brilliant Result Cleaning Service respects the privacy of its users. Please read our Privacy Policy.


This site is provided by Brilliant Results Cleaning Service on an “as is” basis. Brilliant Result Cleaning Service makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. Brilliant Result Cleaning Service disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Brilliant Result Cleaning Service will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Applicable Law

This site is created and controlled by Brilliant Result Cleaning Service in the state of Indiana. As such, the laws of the state of Indiana will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

Agreement Terms and Conditions

Thank you for choosing Brilliant Results Cleaning Service!

We are excited to have the opportunity to provide you with exceptional home cleaning services. To ensure a smooth and successful working relationship, we have compiled this agreement outlining the terms and conditions of our services.
Please take the time to read through this document carefully and familiarize yourself with the terms and conditions of our services. By booking a cleaning service with us, you are agreeing to be bound by the terms and conditions outlined in this agreement.
We are committed to providing top-quality cleaning services to our clients and hope to have a long and successful partnership with you. If you have any questions or concerns about the terms and conditions of our services, please don’t hesitate to contact us.

We look forward to serving you and providing you with a clean and welcoming home.

Brilliant Results Team


Brilliant Results Cleaning Service is an independent cleaning company that is locally owned and operated. Our employees are fully bonded and insured. We carry full liability and workman’s compensation insurance.

Company Operation

Office Hours

Our office is open Monday – Friday 8:00 AM to 3:30 PM. Voicemail & email are available after hours and will be addressed each morning at 8:00.

Hours of Operation

Our Cleaning Professionals are out in the field Monday – Friday 9:00am – 5:30pm.

Quality Surveys

Each home cleaning is followed by a quick & convenient 1-click quality survey, sent via text and/or email, asking for your feedback on a scale of 0 – 4. All responses are recorded internally, and are not shared to online platforms without explicit permission.
These surveys are extremely important to our business, as they allow us to instantly be made aware of any issues with quality or staff. Quality surveys help to determine PTO & bonuses for our Cleaning Professionals.
If not responded to, these surveys are automatically resent daily for 7 days following each cleaning.


It is very important that you call our office directly if you have any questions or concerns about your service. We take great pride in the quality of our cleaning and will make every reasonable effort to provide you with a highly professional service.
We may be reached directly at 219-476-9355 by phone during business hours, or any time by email at office@brilliantresultscleaning.com


Due to the nature of our business, all quotes provided prior to the first time a team enters your home is an estimate of the cost & time required to clean your home. Upon arrival, our Cleaning Professional will do a 10-minute walkthrough and assessment of the home to ensure the accuracy of the quote. If more time is required to complete the job than quoted, you will be contacted immediately to discuss options as far as excluding areas to meet the current allotted time or adding time to complete the job.

Cleaning Professionals

Staff Harassment

We strive to maintain a professional environment for our employees. We ask that you respect them as well as their time inside your home. Any harassment by residents, guests, or pets will not be tolerated.

Employee Solicitation

At Brilliant Results Cleaning Service, we are committed to providing top-quality home cleaning services to our clients and we believe that our employees are the key to our success. We also value the privacy and personal boundaries of our employees and expect our clients to respect these boundaries.
To ensure that our employees can focus on their work and to avoid any potential conflicts of interest, we have established the following policy:
Clients are prohibited from soliciting our employees for their own personal businesses or interests.
If a client is found to be in violation of this policy, their cleaning service may be suspended or terminated.


We try to send the same Cleaning Professional to your home for each service, however, we cannot guarantee it due to employee absence, PTO, etc. Our main priority is to clean your home consistently, and with the quality you expect. The Cleaning Professionals we send to your home are always Brilliant Results Cleaning Service employees, and have been extensively trained on our cleaning systems.

Arrival Windows

Arrival windows are given as either Morning (9am – 12pm) or Afternoon (12pm – 4pm). We cannot guarantee an exact time for your cleaning due to the nature of our business and changing schedules.

Quality Control

Our Cleaning Professionals are quality inspected by management on a regular basis to ensure the highest quality standards.

In-Home Procedures

Equipment & Supplies

We provide all equipment and supplies to clean your home. If you prefer the use of your own equipment and supplies, we require a waiver to be signed.


We require that all homes we service have 100% operational utilities including electricity & water.


Insurance and safety issues prohibit our staff from moving heavy objects or standing on furniture. We are only able to use up to a 3-step ladder in your home to clean. This does limit our ability to clean some spaces, but we have extension poles that help us reach most places in our home.


We prohibit our staff from handling any biohazards, including pet or human bodily fluids, rodent feces, mold, etc. Discovery of any evidence of rodent/pest infestation in the home will force us to leave the job.


If you have pets, please secure, and pick up after them. For sanitary and safety issues our teams are not permitted to clean flea infested homes or clean animal excrement. We will not clean if our team members feel they are in danger due to your dog or other animals.

Security Alarms

If your home has a security alarm, please ensure that it is turned off on the day of your scheduled cleaning. To avoid any incident, you may provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. We will not be held responsible for alarms set off by mistake.


We do ask that you provide us with a clutter-free environment. If that is not the case, we will not be able to clean your home in the allotted time. Extra charges will be applied for additional time spent cleaning due to clutter. We have the right to refuse service if the clutter in the home is considered excessive upon arrival.


There may be times when the weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways must be clear and accessible.

Damage & Breakages

Despite precautions being taken, accidents can happen while cleaning your home. We will provide a credit for future services for incidental damages up to $500. Above that, you will need to file a claim with your homeowners’ insurance for damages caused by the routine nature of the cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. If we damage an item or surface that is already worn or broken, then we will consider “like kind quality” when determining value. If damage occurs while using your cleaning product(s)/equipment, you assume all liability responsibility for any damage to your home caused by your products.


Payment Policy

Payment is due on the day of each scheduled cleaning. We require a credit card to be on file (encrypted by Stripe.com) that will be billed upon completion of service. We do not accept personal checks, cash, or any other form of payment. Gratuity may be left as cash.

Late Fee

If no active payment method is on file, we will send you an open invoice by email. Your client portal may be used to update your payment preferences. If we do not receive your payment within 3 business days of your cleaning, a $10 convenience fee will be added to your cleaning. If payment is not received within 30 days, we will apply a $35 late fee to your account. Each month thereafter that the account is past due, an additional $35 late fee will be assessed to your account. After 90 days, late accounts will be referred to an outside collection agency.

Collection of Fees

In addition to any amounts owed to Brilliant Results Cleaning Service, you agree to be responsible for all reasonable collection and attorney’s fees we incur to bring your account current.

Suspension of Service

We reserve the right to suspend the service of any client who has not paid any balance or fees within 30 days of service.



There is no fee for rescheduling a service as long as a rescheduled date is solidified within two business days of the original schedule date. If no future date has been selected within two business days following the original date, a skip fee will be applied.
When rescheduling the date of a single recurring cleaning, the original Weekly, Bi-Weekly, or Monthly schedule is not affected.
For example, if a monthly cleaning is rescheduled from one Wednesday to the following Wednesday, the next monthly cleaning would still fall 4 weeks from the originally scheduled cleaning.

Skipping a Service

Our Cleaning Professionals are depending on a full schedule to not negatively impact their income. At Brilliant Results Cleaning Service, we understand that circumstances can change, and you may need to skip an occurrence of your cleaning service. To avoid any inconvenience or additional charges, we ask that you notify us of your need to skip a cleaning with proper notice.

Proper Notice: Recurring Service

We require that you provide us with more than two business days’ notice (excluding holidays), otherwise a fee will be charged of 50% of the scheduled service. For example, if a service is scheduled for a Wednesday, we must receive notice of skipping that service by 8:00 AM the Monday prior. If, by circumstance, the Monday prior to that Wednesday service is a holiday, notice would then need to be given by the prior Friday by 8:00 AM.

Proper Notice: One-Time Deluxe & Move-In/Out Service

Due to the size of Deluxe & Move-In/Out Cleanings, and the commitment required to schedule them, we require more than seven business days’ notice of skipping/canceling to avoid a fee. Deluxe & Move-In/Out Cleanings that are skipped with seven business days’ or less notice will be subject to a fee of 50% the total quoted cost of the cleaning.

Canceling a Service

There is no fee for canceling a recurring cleaning service, unless the next occurrence of that service falls within 24 hours of the cancellation. The cleaning for the following day will be treated as a “Skip”, and the rest of the service terminated at no extra charge.

Access & Lockouts

At Brilliant Results Cleaning Service, we understand that accidents can happen, and we are committed to doing everything we can to avoid any disruptions to your cleaning service.
If our employees arrive at your home and find that they are locked out, they will attempt to contact you using the phone number on file. If they are unable to immediately reach you or gain access to your home, they will wait for a period of 15 minutes before leaving. If they are unable to gain access to your home within that 15 minutes, the cleaning service will be considered a “Lockout” and will be subject to a Lockout fee of 50% the cost of the scheduled service.
If you anticipate that your home may be locked when our Cleaning Professionals arrive, we encourage you to plan to have someone present to let them in, leave a key with a trusted neighbor or friend, or provide us with a garage/door code for entry.

Service Reminders

At the time of booking, you are automatically signed up to receive service reminders. These reminders are a mix of emails and text messages that are automatically sent by our system. Brilliant Results Cleaning Service recommends that you keep these reminders enabled so that you are always aware of your next cleaning date. You may create additional or remove reminders from your client portal.

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